Bank Clinic

Disclaimer: Copyright infringement not intended.

Context

• Bank employees have come together to launch a complaint redressal platform- Bank Clinic - to guide retail customers about their rights and remedies.

About Bank Clinic:

• Initiative by AIBEA: Established by the All-India Bank Employees' Association (AIBEA), the Bank Clinic addresses customer grievances amidst technological advancements and RBI guidelines on retail banking.
• Advisory Platform: Offers guidance on resolving complaints according to RBI directives, serving as an additional resource alongside the Banking Ombudsman process.

How It Operates:

• Online Complaint Registration: Customers can lodge complaints on the Bank Clinic website.
• Timely Response: Within five working days, customers receive detailed replies outlining available remedies and relevant RBI guidelines tailored to their concerns.
• Goal: Aims for prompt and effective resolution of customer issues through guidance, not direct intervention.

Benefits:

• Enhanced Customer Relations: Fosters goodwill by assisting customers with complaint redressal.
• Feedback Mechanism: Provides banks with valuable insights into service deficiencies for improvement.

About AIBEA:

• National Trade Union: AIBEA is a prominent national trade union representing bank employees across India.
• Establishment: Founded on April 20, 1946, in Kolkata, with its headquarters situated in Chennai.
• Role: Advocates for the rights, welfare, and interests of bank workers, playing a pivotal role in the banking sector.

PRACTICE QUESTION Q. Which organization initiated the Bank Clinic to address customer grievances? a) Reserve Bank of India (RBI) b) All India Bank Employees' Association (AIBEA) c) Indian Banks' Association (IBA) d) National Payments Corporation of India (NPCI) Correct answer: b) All India Bank Employees' Association (AIBEA)