DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES (DARPG)

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In News:

• A team of the Department of Administrative Reforms & Public Grievances (DARPG) visited Andhra Pradesh to finalize collaboration between the DARPG and the state Government.
• The Secretary of DARPG appreciated the state Government of Andhra Pradesh for the;
  • Good Governance Week 2022.
  • Comprehensive public grievances redressal system ‘SPANDANA’. Spandana Call Center for general grievances.
  • Good performance under the National e-Services Delivery Assessment 2021.
  • Adoption of e-Office.
  • Implementation of several models of Good Governance.
  • Wining PM’s Awards for Excellence in Public Administration.
• Collaboration between DARPG and Andhra Pradesh Government on;
  • Capacity building of 5000 Grievance Officers.
  • Summoning a Regional Conference on e-Governance.
  • Improving Service Delivery and Grievance Redressal system.
  • Improving coordination between the State Government and DARPG.
  • Formulation of the Good Governance Index and National e-Services Delivery Assessment.
  • Formulation of the District Good Governance Index for Andhra Pradesh.

Department of Administrative Reforms & Public Grievances (DARPG):

• The Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions was set up in 1964.
• It aims to promote excellence in governance and administrative reforms by;
  • Suggesting Improvement in government structures and processes.
  • Promoting citizen-centric governance with emphasis on grievance redressal.
  • Innovations in e-Governance.
  • Documentation and dissemination of good practices.
• The main Objectives are;
  • Promoting administrative reforms in government policies, structures and processes.
  • Formulation of policy and coordination of issues relating to redress of grievances.
  • Dissemination of governance knowledge and good practices.
  • Promoting reforms through e-Governance.
• The Department works to document and share successful good governance practices by way of audio-visual media and publications.
• The Department also undertakes activities in the field of international exchange and cooperation to promote public service reforms.

https://www.pib.gov.in/PressReleasePage.aspx?PRID=1891013