SCORES 2.0

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Context

• SEBI (Securities and Exchange Board of India) introduces the latest version of the SEBI Complaint Redress System (SCORES 2.0).
• Aims to enhance the efficiency of the investor complaint redress mechanism in the securities market

Features of SCORES 2.0

• Auto-Routing and Auto-Escalation:
  • Complaints are automatically routed to the concerned regulated entity, eliminating time lapses.
  • Ensures a smoother flow of complaints for quicker resolution.
• Reduced Timelines:
  • Complaint redressal timeline reduced to 21 calendar days from the date of receipt of the complaint.
  • Significantly shorter than the previous requirement of 30 days.
• Two-Level Review Process:
  • First review by designated bodies if the investor remains dissatisfied after resolution by the regulated entity.
  • Second review by SEBI if the investor remains dissatisfied after the first review.

Integration with KYC Registration Agency Database

• SCORES 2.0 integrated with KYC Registration Agency database for seamless investor registration onto the platform.
• Aims to simplify the registration process and increase investor participation in the complaint redress system.

Significance of SCORES 2.0

• Strengthening investor confidence in the securities market.
• Promoting transparency and accountability among regulated entities.
• Facilitating quicker resolution of investor grievances, enhancing overall market efficiency.

Conclusion

• SCORES 2.0 marks a significant step towards improving investor protection and regulatory oversight in the securities market.

• By streamlining the complaint redress process and reducing timelines, SEBI aims to foster a more investor-friendly environment conducive to sustainable market growth.

PRACTICE QUESTION Q. What is SCORES 2.0 recently launched by SEBI? Explain its significance in the securities market and highlight its key features aimed at enhancing investor complaint redressal.